Return and refund policy

**Return and Refund Policy**  

At Sparkle Lamp,

we are committed to ensuring customer satisfaction. If the product you received does not meet your expectations, we offer return and refund services under the following terms:  

 **Return Conditions**  

1. **Return Period**:

Returns must be requested within 7 days of receiving the product.  

2. **Product Condition**:

Items must be returned in their original condition, unused, and complete with packaging, labels, and accessories.  

3. **Proof of Purchase**: Please include proof of purchase or order number when requesting a return.  

### **Refund Process**  

1. Refunds will be processed after the returned item has been received and inspected.  

2. Refunds will be issued via the same payment method used during purchase.  

3. Refund processing may take up to 7 business days, depending on the payment method.  

### **Non-Returnable Items**  

- Products purchased at discounted prices or during special promotions.  

- Products damaged due to misuse or negligence by the customer.  

### **How to Request a Return**  

1. Contact our customer service team via [our contact page] to initiate the return process.  

2. Send the product you wish to return to the address provided by our team.  

3. Wait for our confirmation regarding your refund or product replacement.  

If you have any further questions, feel free to reach out to our customer service team. We’re here to assist you!